Training

The Importance of Customer Service If you are going to sell to a customer one time…never to repeat doing business with that customer and if you do not care about what your customers think about your products and/or services…then you do not need to read further. One of the reasons to pay attention to customer…

You have probably been taught or witnessed that in most ‘networking’ organizations it is best to have a catchy ‘elevator pitch’ and use the same pitch every time. This is not a good practice. What should you do? Keep it fresh. Change your pitch each time, and each time make sure to focus on a…

Training is an undervalued, yet essential responsibility of the business owner. Considering business failure is due to lack of ‘know-how’ rather than any other reason, it increases revenue & business value to have trained employees. There is a natural hesitation towards training in small businesses because owners tend to think that investing in an employee…